“People, not machines…”

A highly effective skills training exercise at our Hadera operation in Israel has resulted both in improved volumes of saleable paper and an enhanced relationship between shift managers, the people they manage and more senior employees.

The 16-month training programme focused on the people and task-management skills of shift managers, who were identified as the key individuals in driving more efficient and effective production.

Delivered in two phases, the programme first concentrated on helping shift managers define and understand their new role, establish new routines and improve the efficiency of group working. Implementation then focused on discussions and brainstorming groups to help new processes work. The programme has significantly improved relationships throughout the organisation.

The results have been impressive. In particular, an analysis of the gains already being delivered demonstrates a positive economic gain through better efficiency and production quality; a direct result of investing in the skills of people.

Last change: 27/03/2008