Speakout

Legal Compliance

Mondi will comply with all applicable laws and regulations.

Honesty and Integrity

Mondi will observe the highest standards of honesty and integrity.

Human Rights

Mondi will respect the Universal Declaration of Human Rights.

Stakeholders

Mondi will have due regard to the interests of all its stakeholders including shareholders, employees, customers, business partners and communities.

Sustainability

Mondi will conduct its business sustainably, ensuring safety, health and the protection of the environment.

Speakout is simple to use and the following four steps should be communicated to employees and all external partners:

1. Decide whether you wish to submit your report via email to mondi@getintouch.com or via a recorded message on the Speakout telephone service;
2. If you wish to make a verbal report, dial the Speakout telephone number for your country provided on the leaflet and poster. The Speakout service is only accessible via touch tone phones;
3. Once you have recorded your report, which can be of any length, you will be given a five-digit case number. You must keep this number in a safe place as you will need it to access the service again to hear an update or response from Mondi. The five-digit case number is randomly created by an algorithm system and you will need to submit a new report should you lose it;
4. After 14 days, call the Speakout service again and enter your five-digit case number to receive an update or response.

The following tips should be communicated to employees and all external partners to help them in using the service:

• Write down the major points you would like to make before you call;
• Make a note of your five-digit case number and store it in a safe place;
• If you want your message to be directed to a specific individual say so at the start of the recording;
• Decide whether or not you want to identify yourself at the start of the message. If you decide to identify yourself, and wish to be contacted directly, you should indicate on the message the best way to reach you – either at home or at work;
• If you prefer to submit your report anonymously, note your five-digit case number and call back after 14 days to receive an update or response on your case;
• To help Mondi management respond to your report as effectively as possible, please provide as much information as you feel you can. This might include, your business unit and / or your location, dates, times, the people involved in the alleged activity and which of the Five Mondi Principles (Mondi's Code of Business Ethics) you believe is being violated or breached.

Important notice: recording a message via the Speakout service does not constitute a 'legal notice' to Mondi.

Mondi provides Speakout free of charge to ensure that a confidential service is available 24 hours a day, 7 days a week for all employees and external partners. The promotion of the Speakout service, via our formal cascade process, is the responsibility of every manager within Mondi. Mondi managers are also required to ensure that Speakout materials, including posters and leaflets, are prominently displayed and distributed to all team members and external partners.

Management’s responsibility is to ensure that all reports received from the Speakout service are followed up and dealt with appropriately, and that a response is submitted to the Speakout service within 14 days of a report being made.

To help you communicate with employees and external partners about this service, we have provided the following materials:

• Speakout poster: click here to download translated posters for your country;
• Speakout leaflet: click here to download translated leaflets for your country.

Once a report has been made it is in the first instance passed to designated persons within Mondi's Internal Audit team. Taking into account the absolute responsibility to protect the identity of the callers, the team will then send a copy of the report to:

• The designated persons for HR related matters or violations of Mondi’s business ethics;
• The MD and the CEO (or CFO) of the business unit together with the supervisor of the person or company named for operational matters;
• The relevant Mondi personnel according to the procedures for reporting of fraud related matters.

Reports where the value of the matter (including reputation risk) is potentially more than €10.000 must be reported to the CFO of the named business unit. Reports where the value of the matter (including reputation risk) is potentially more than €50.000 must be reported to the Mondi CFO.