Quality matters. Every time, everywhere

Read about our commitment to Quality in the Mondi Quality Policy.

Watch our Quality video. It explains our Zero Non-Conformity Vision.

We care about Quality

  • At Mondi we create and deliver Quality products and services to our customers and each other
  • The pride and care we take in our work demonstrates the respect we have for our colleagues, customers and communities
  • Ensuring the Quality of everything we do, every time, will help us achieve our Group purpose and objectives
  • Focussing on Quality improves our customer satisfaction and profitability and provides competitive advantage

We strive for excellence in everything we do

  • Our vision of Quality is ‘Zero Non-Conformity’, which means getting things first-time-right. Of course, we should keep trying new things and learn along the way so long as we don’t repeat mistakes
  • First-time-right means fulfilling the requirements of those who rely on us to get the job done
  • Our Zero Non-Conformity approach ensures customer satisfaction and success for all Quality work

We have a strategic approach to Quality

  • Rigorous Quality management is enshrined in our strategy – it helps drive performance along the value chain
  • We are improving our Quality performance by moving from ‘reaction to prevention’. We prevent non-conformities from happening through risk management rather than containing the damage after the fact
  • Reaction to prevention calls for rigorous Quality management along the entire supply chain from our suppliers to our internal processes and final products

We work together to solve problems and improve standards

  • Our Quality experts work closely with colleagues across the Mondi network to establish common standards and provide effective support where needed
  • This means we continuously improve our standards, can react quickly to get back on track, and our operations benefit from reduced complexity, good practice solutions and access to a peer network for collective problem solving

Our approach to Quality is guided by six core principles

1

Quality is defined by our customers and consumers

We work together with them to achieve the desired outcomes

2

Quality is embedded in all processes, products and services

We integrate Quality in everything we do

3

Quality is similar to Safety, Health, and Environment in its approach

We aspire to prevent non-conformities

4

Quality is a mindset

We incorporate Quality habits into our daily routine, from operations to strategy

5

Quality means continual improvement

We strive for excellence together every day

6

Quality is built on standards

We comply with our Quality Management System

 

We welcome your questions or comments about Mondi’s approach to Quality.

Please contact [email protected]