Quality Service Manager
What’s your job at Mondi and where do you work?
I work at Mondi Poznań as a Quality Service Manager. I lead a team responsible for managing customer complaints and other quality issues through effective problem solving and by providing the best possible support.
What did you study or do before you joined Mondi?
I studied Commodity Science at the Poznań University of Economics and Business in Poland. My focus was Industrial Commodity, Quality Management Systems, and Life Cycle Assessment of packaging. I also spent one semester in Germany studying Food Technology.
When did you start working for Mondi?
I started working in 2003 while I was still studying. I came to Mondi (at that time it was Nordenia) for summer internships and stayed until today.
Did you have a different role at Mondi earlier?
For the first 3 years, I worked in the controlling department. After that, I had the opportunity to move to the quality department, where I always wanted to work. Since then, I had various responsibilities, starting with quality department assistant, then Product Safety & Compliance coordinator, then Technical Manager at Overall Migration Lab, an internal auditor of various systems, and finally, in 2015, I became the Quality Service Manager, who I am still working as today.
What do you like most about working at Mondi?
I like the fact that Mondi is not standing still. It is constantly developing, looking for new roads and new opportunities. For example, it is no secret that we produce plastic, which is unpopular, but I like the fact that Mondi is looking for new solutions to minimize its negative impact on the environment.
What are your colleagues like?
Supporting, acting like a team, reliable, and professional. They also have a great sense of humor that makes work enjoyable.
What is your secret talent?
Building relationships. I care about whether the people around me feel good and comfortable.
What’s your dream job?
Not to have a job, but a lifestyle. Like earn money by receiving guests in small guesthouse…
How do you like to spend your free time?
In the mountains, if possible. Skiing during winter, riding a motorbike or trekking during summer. Last year I discovered paragliding. The world from above looks much better.