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Customer Service Operations & Back Office (f/m)

Uncoated Fine Paper, Production / Operations, Austria

Your responsibilities:

  • order handling and managing transactional aspects of data
  • support and close operation with customer service agents
  • master data maintenance (customer data, materials and prices)
  • invoice handling and cash management
  • collecting information, running reports and compiling statistics


After having gained some experience, there will be the possibility to take over an additional Key account support role, which includes:

  • administration & coordination of rebate/commission agreements
  • running regular sales reports for our customers
  • supporting Key account brand management including packaging materials
  • maintaining Key account portfolio in intranet
  • communication with Key Account Headquarters on a/m issues

Our requirements:

Strong IT skills (MS Office, databases, SAP)


Fluent English, German and/or any other Western European languages would be an advantage


A-level diploma or equivalent or university of applied sciences degree


First working experience in customer service/back office or career starters


  • team worker, able to work with strict deadlines and attention to detail
  • remaining calm and controlled under pressure

We offer:

  • an interesting job within the packaging & paper industry
  • to be part of a successful multicultural company
  • an empowering environment
  • several training opportunities (e.g. The Mondi Academy)
  • a new office building in the city centre (The Mall – Wien Mitte)
  • several attractive social benefits

Contact person:

If you are a dynamic and open-minded team player whose working style is characterised by flexibility and you are looking for a position where you take on even more responsibilities, take the first step and send your application to Gabriele Wachter

(Ref. Austrian “Bundes-Gleichbehandlungsgesetz”: The position is subject to the Austrian collective agreement of the “Papierindustrie” with a legal minimum wage of € 2,313.23 gross/month plus overpayment. The overpayment is determined by the qualification of the jobholder.)

Immediate start date

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