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Customer Service Representative

Industrial bags (Fibre Packaging), Production / Operations, USA


  • Work closely with customer and sales representatives to assure customer satisfaction.
  • Enter and review new orders.
  • Schedule orders.
  • Review artwork for new orders and changes to artwork when needed.
  • Set up customer orders for production in database system.
  • Set up shipments.
  • Track orders through manufacturing process.
  • Prepare weekly inventory reports.
  • Data entry and information processing.
  • Customer relationship principles and practices.
  • Coordinate necessary documents for billing with appropriate department.
  • Research customer inquiries.
  • Attend and participate in business meetings.
  • Other duties as assigned.


  • Ability to perform essential functions of the job.
  • Proficiency in Microsoft Office (Word, Excel & PowerPoint).
  • Knowledge of SAP skills required.


  • English-Fluent
  • Spanish-a Plus


  • High school diploma or general education degree (GED)
  • Bachelor of Science degree preferred.


  • Minimum 2 - 5 years’ experience in Customer Service.
  • Previous experience in a manufacturing environment preferred.


  • Must be able to work with others in a team-oriented environment.
  • Must be able to multitask.
  • Effective interpersonal and analytical skills.
  • Strong organizational and communication skills.


  • An interesting job within the packaging & paper industry
  • To be part of a successful multicultural company.
  • An empowering environment.
  • Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, 401K.


  • General Schedule is Monday – Friday 8 am – 4pm. However, co-workers may be required to work early mornings, and/or weekends.
  • Occasional travel may be required.

Contact person:

If you are a dynamic and open-minded team player whose working style is characterised by flexibility and you are looking for a position where you take on even more responsibilities, take the first step and send your application to [email protected].

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