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Market Support Representative

Consumer Packaging, Marketing & Communications, USA

The Market Support Representative is to be the liaison between the customer, Sales/Marketing, Scheduling and Shipping while providing proactive information flow to customers.  

Specific Responsibilities:

  • Own the customer relationship at the plant level for assigned accounts in coordination with the Business Solution Manager
  • Driving customer satisfaction by responding to customer needs/ inquiries in a timely manner 
  • Manage order intake, process orders and coordinate changes with Production Planning department guaranteeing on time delivery to the customer
  • Utilize local systems for order confirmation, coordination of call-off orders, invoicing, and develop customer forecasts
  • Manage customer stock levels ensuring optimal stock position and develop plans with customers to move aged materials
  • Complete monthly sales forecast, follow-up of trials, Finished Goods, and maintain customer price list
  • Handle customer claims in cooperation with Quality department
  • Provides any necessary reports or data to the sales team
  • Does any necessary administrative work including filing reports or presenting sales team with necessary documents

Our requirements:

  • Two to five years of customer service or equivalent experience in a manufacturing setting
  • SAP software experience
  • Demonstrated organizational abilities and priority setting
  • Familiar with Microsoft Office products (including Outlook, Word, and Excel)


  • English
  • Ability to speak and read Spanish a plus


  • Bachelor’s degree in Marketing


  • Cost Accounting, Reporting and Variance Analysis experience a must
  • High proficiency in Excel and other Microsoft Office products
  • Strong understanding of manufacturing (ERP) systems
  • SAP experience required


To perform the job successfully, an individual should demonstrate the following competencies:

  • Customer Focus
  • Analytical
  • People Person
  • Time Oriented
  • Communication oral/written
  • Integrity
  • Safety & Security
  • Basic Math and computer skills
  • Attention to detail

We offer:

  • an interesting job within the packaging & paper industry
  • to be part of a successful multicultural company
  • an empowering environment
  • several training opportunities (e.g. The Mondi Academy)
  • several attractive social benefits

Contact person:

If you are a dynamic and open-minded team player whose working style is characterised by flexibility and you are looking for a position where you take on even more responsibilities, take the first step and send your application to [email protected].

Immediate Start Date

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