Speakout is a confidential reporting tool for Mondi employees and external partners. The service is designed to support Mondi's corporate commitment to ethical, transparent business practice and conduct, as set out in Mondi’s Code of Business Ethics. It is also convenient for all stakeholders to raise any concerns and speak out about behaviour or activities that they believe may conflict with business ethics.
The Code sets out five fundamental ethical principles that govern the way in which Mondi and its employees will conduct business:
Mondi will comply with all applicable laws and regulations.
Honesty and Integrity
Mondi will observe the highest standards of honesty and integrity.
Mondi will respect the Universal Declaration of Human Rights.
Mondi will have due regard to the interests of all its stakeholders including shareholders, employees, customers, business partners and communities.
Mondi will conduct its business sustainably, ensuring safety, health and the protection of the environment.
How the service works
Speakout is simple to use:
Decide whether you wish to submit your report via email to [email protected] or via a recorded message on the Speakout telephone service;
If you wish to make a verbal report, dial the Speakout telephone number for your country provided on the relevant leaflet. The Speakout service is only accessible via touch tone phones;
Once you have recorded your report, which can be of any length, you will be given a five-digit case number. You must keep this number in a safe place as you will need it to access the service again to hear an update or response from Mondi. The five-digit case number is randomly created by an algorithm system and you will need to submit a new report should you lose it;
After 14 days, call the Speakout service again and enter your five-digit case number to receive an update or response.
Tips for using Speakout
The following tips will help in using the service:
Write down the major points you would like to make before you call;
Make a note of your five-digit case number and store it in a safe place;
If you want your message to be directed to a specific individual say so at the start of the recording;
Please note your five-digit case number and call back after 14 days to receive an update or response on your case;
For us to respond to your report as effectively as possible, please provide as much information as you feel you can.
Important notice: recording a message via the Speakout service does not constitute a 'legal notice' to Mondi.
The reporting process
Once a report has been made, it is passed to designated persons within Mondi’s Internal Audit team who then forward the information to the responsible manager.
The Mondi Internal Audit team ensures that management, at an appropriate level, is informed about reported issues and that reported risks are managed in an adequate way. Summary information on all reported issues and the status on all open items is provided to the Board and the Audit Committee.
Mondi provides Speakout free of charge to ensure that a confidential service is available 24 hours a day, 7 days a week for all employees and external partners.