Mondi wins two SAP Quality Awards for digital projects that benefit customersPublication Date:
27 April 2018
Vienna, 27 April 2018 – Mondi, the global packaging and paper group, is the winner of two 2018 SAP Quality Awards presented on Wednesday, 25 April, at an awards ceremony taking place at the annual customer event, the SAP Forum in Linz, Austria. The winning projects are examples of Mondi’s continuing progress in digitalising aspects of its business in order to provide faster, better and more transparent customer service.
Mondi took home a bronze award for the project ‘myMondi’, involving the design and implementation of a B2B e-commerce platform for customers of Mondi’s Uncoated Fine Paper business. This user-friendly website gives customers an additional way of interacting with Mondi that is secure and available 24/7. Users can log onto myMondi to research the Mondi paper portfolio, place orders, track deliveries and manage other account functions. Mondi has received positive feedback from customers using this digital service.
Mondi won a silver award for a project called ‘Insight – Corrugated Packaging Customer Excellence’. This project implemented a customer relationship management (CRM) system for Mondi’s Corrugated Packaging business. It further supports the customer’s experience, enhancing the communication flow with Mondi sales and service staff through speedy and transparent availability of current customer and market information.
Rudi Richter, Managing Director SAP Austria, commented, “I’d like to congratulate Mondi and everyone involved in the successful implementation of these two projects. They demonstrate Mondi’s commitment among leading global companies to offering best-in-class customer service by taking advantage of the latest digital systems. Both Mondi and its customers will benefit.”
Rainer Steffl, Mondi Chief Information Officer, added, “We believe that Mondi’s digital future goes beyond business as usual. These awarded software projects are just two examples to enable us to offer our customers superior service as well as make our own internal processes more efficient and transparent. We’re delighted they’ve been recognised by this year’s SAP Quality Awards.”
More details about Mondi’s digital tools for greater customer service are available here: www.mondigroup.com/en/newsroom/mondi-expands-e-tools-for-customers/
The SAP Quality Awards winners are selected by independent judging panels and recognise companies that have excelled in their implementation of software solutions in accordance with SAP’s 10 quality principles.
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Mondi is a global leader in packaging and paper, employing around 26,000 people in over 30 countries. We are fully integrated across the packaging and paper value chain - from managing forests and producing pulp, paper and plastic films, to developing and manufacturing effective industrial and consumer packaging solutions. Sustainability is embedded in everything we do, with clearly defined commitments across 10 action areas. We delight our customers with our innovative and sustainable packaging and paper solutions. Our major operations are in central Europe, Russia, North America and South Africa. In 2017, Mondi had revenues of €7.1 billion and a return on capital employed of 19.7%.
Mondi has a dual listed company structure, with a primary listing on the JSE Limited for Mondi Limited under the ticker MND and a premium listing on the London Stock Exchange for Mondi plc, under the ticker MNDI. We are a FTSE 100 constituent, and have been included in the FTSE4Good Index Series since 2008 and the JSE's Socially Responsible Investment (SRI) Index since 2007.