Mondi expands e-tools for customers

Tue, 27. February
Service
digitalization, corrugated, containerboard, office paper, industrial bags, B2B
by Robert Grace

Mondi’s range of 24/7 web-based services is growing for B2B customers in office and professional printing, paper converting and industrial sectors

 

Digital times demand digital solutions.

We’ve all experienced how technological advances are dramatically changing how we live our daily lives, including how we communicate, shop, travel and consume entertainment. So, it’s only logical that technology also is reshaping how we do business.

Mondi is no exception, as it continues to roll out web-based services for B2B customers, particularly in the office, professional printing, paper converting and industrial sectors.

These on-demand services offer greater convenience, while also providing customers with additional tools, insights and support for success. Let’s review some recent developments:

 

Paper customers get 24/7 service with myMondi

Mondi Uncoated Fine Paper has launched myMondi, an online service and purchase platform for paper merchants. First introduced in May 2017 to a small group of pilot customers, this service continues to add features and will be available worldwide by October 2018, according to Andreas Halpern, who is business project lead for myMondi and digital projects and customer relationship manager for Mondi Uncoated Fine Paper.

Mondi
 

The myMondi service offers a range of features, including:

  • 24/7 full self-service for paper merchants
  • real-time catalog information
  • a tool to enable customers to request delivery dates
  • assistance with both cash and claims management
  • order tracking

The service is currently available in English, German and Russian, with rollouts in 10 more languages coming soon, said Halpern. About 10 percent of target customers are using the system now, but the goal is to make it available to all customers before the end of this year.

Halpern said plans call for myMondi to fully integrate all technical data sheets into the online platform, and to bolster the reporting function so customers can access all such reports online.

“The majority of the feedback we received during our initial pilot phase was very positive,” he said. “It confirmed we are going in the right direction.”

 

This tool is unique in the industry and brings added value to our customers.

Marek Motylewski, Head of the Mondi Technical Sales Service
 

Technical support online for Mondi containerboard customers

Mondi Containerboard recently introduced a new technical sales services platform, dubbed the Corrugated Paper Expert, available to Mondi’s customers.

Each Mondi Containerboard customer gets a dedicated log-in that provides exclusive, around-the-clock access to this new, multifunctional platform with its timely information and insights covering a range of containerboard, converting and corrugated topics.

 

Mondi
 

Customers can access exclusive articles about a variety of paper and converting topics. The Corrugated Paper Expert also enables community knowledge-sharing around topics such as thermovisual paper audits, or the impact of the weather on corrugated board quality, in categories such as paper parameters, paper profiles, runnability on corrugators, and corrugated board defects.

Mondi’s technical experts publish regularly on the platform, while an open ‘comment’ section, allows customers to discuss everyday challenges and easily ask Mondi’s technical sales service team specific questions.

In addition, the Corrugated Paper Expert provides useful, downloadable resources such as Microsoft Excel spreadsheets for calculating values related to Edge Crush Test (ECT), Short Compression Test (SCT), and Box Compression Strength (BCT), or to corrugated board bending stiffness – all to facilitate box planning.

“With our Corrugated Paper Expert online platform, we are breaking new ground,” says Marek Motylewski, head of the Mondi Technical Sales Service. “This tool is unique in the industry and brings added value to our customers. Our many years of technical consultation and coaching have enabled us to develop a deep understanding of the challenges that our customers face every day. We now have clustered these topics and made them available, along with our recommendations, to our customer community via this valuable platform.”

 

… we want to generate even more value for our clients, and form deep, long-lasting relationships.

Michael Obernberger, Head of Sales Excellence & Digital Commercial Solutions, Mondi
 

Added convenience for industrial bag reorders

Mondi Industrial Bags, meanwhile, continues to refine its service called ebags, which is designed to assist customers with the reordering process online. This easy-to-use service allows for 24/7 ordering of bags online using streamlined procurement processes, according to Michael Obernberger, Head of Sales Excellence & Digital Commercial Solutions. Customers also can check the status of current orders and access a history of completed orders. 

Mondi
 

Mondi pioneered the industry’s first online ordering platform when it first launched ebags more than 10 years ago. It now is further enhancing the tool’s functionality, to make the interface more user-friendly and allow customers to access useful information such as reports and statistics. An updated platform — based on a more advanced technology — will be launched in the coming months.

“We are constantly working to improve our services to help facilitate our customers’ day-to-day business activities,” said Obernberger. “By unlocking the potential in their journey and by increasing customer touchpoints, we want to generate even more value for our clients, and form deep, long-lasting relationships.”

All these various initiatives demonstrate Mondi’s commitment to staying ahead of the market curve and to enhancing the customer experience at every step along the way. Stay tuned for further updates.

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