Mondi introduces the first all-in-one customer platform for paper sacks worldwidePublication Date:
13 June 2019
Vienna, 13 June 2019 – Customers of Mondi Industrial Bags, the world’s leading industrial paper bags producer, can now enjoy the convenience of 24/7 customer service through the new myMondi web-based platform. It is the first all-in-one digital customer platform available in the paper sack industry worldwide.
Rudy Nouws, Plant Manager, Natural Granen NV / Group Arvesta says, “I am a true fan of the new myMondi system. I can check my stock and order history any time. Sending call-offs works really easily, and you get a confirmation immediately so you know your order is confirmed.”
Mondi is a leading global packaging and paper group, constantly innovating to develop better and more sustainable solutions for its customers. Yet product innovation is only half the story; just as important is to improve processes and offer innovative services. Over the past two years, Mondi’s Industrial Bags team has been developing myMondi while taking into consideration the needs and input of its customers.
The resulting online service will make everyday business easier and more convenient for customers who rely on Mondi paper sacks.
Multitude of features and functions
myMondi provides up-to-date product and stock information, allows customers to place orders and track the order status anytime, anywhere. Once registered on the platform, a simple login is all that’s needed to obtain an ‘at-a-glance’ overview of the account and manage orders in a secure online environment.
Claudio Fedalto, Sales & Marketing Director, Mondi Industrial Bags says, “We believe customers will enjoy the transparency that myMondi provides. They can be sure to have our latest, up-to-date product information and specifications, all of which are available on the platform, as well as the details and control of their individual customer account.”
From their myMondi account dashboard, customers are immediately able to see information about their current stock at Mondi, available products to order, current open orders or claims and the newest product innovations. With just few clicks, they can download reports on their stock management, product information, certificates, and have an overview with a filtering option for their invoices and credit notes.
Moreover, they can reorder their paper sacks anytime quickly and easily, always keeping an eye on their stock for obsolete or aged bags. Orders via the platform immediately reach Mondi’s systems, speeding up the time to delivery. Should a customer wish to submit a claim, myMondi makes it possible to do so online and to check up on its progress any time.
Easy and convenient access
Two primary criteria in the design of myMondi were that it be easy to navigate and efficient to use. The objective was to make it easy for customers to obtain the right paper sacks and information for their business needs in the most timely and efficient way.
In this fast-paced world, customers appreciate being able to quickly access useful information from their account whenever they choose and from any computer, smartphone or tablet device. myMondi is available to customers worldwide in 13 languages.
Claudio Fedalto, Sales & Marketing Director, Mondi Industrial Bags, says, “Naturally our salespeople continue to welcome direct contact from customers and are happy to answer any questions and handle orders as before. myMondi simply gives our customers an additional channel for high-quality service – one that is easy to access and available round the clock.”
Customers already using myMondi appreciate its speed and ease of use:
“We all were very impressed by the platform and its capabilities. We look forward to exploring using the platform as we move forward in time.” John Fitzgerald, Purchasing Manager, Lakeland
“The myMondi system looks really nice and is very user friendly. I can access the correct data any time, so getting my reports works really efficiently and I save a lot of time at work.” Peter Van Den Langenbergh, Production Manager, Beduco NV
For more information
Interested customers and new users can watch a short video that introduces myMondi and its main features and functions. https://youtu.be/09Etr4vYoC
For more information on how to register for myMondi (myMondi.mondigroup.com), customers are invited to get in touch with their usual Mondi sales representative or send an email to [email protected].
Marketing & Communications Industrial Bags
Tel: +43 1 79013 4742
Fax: +43 1 79013 945
Email: [email protected]
Mondi Industrial Bags GmbHM
arxergasse 4A, A-1030 Vienna
About Mondi Industrial Bags
Mondi Industrial Bags, a business segment of Mondi Group, is the leading international producer of industrial paper bags1, selling around 5 billion bags per year. Thanks to its broad range of bag specifications, Mondi Industrial Bags serves major industries including cement and building materials, chemicals, food, feed and seed. The business segment operates a dense sales and service network, the specialised filling equipment department Natro Tech, as well as its Bag Application Centre, where researchers develop and test innovative packaging solutions.
Mondi is a global leader in packaging and paper, delighting its customers and consumers with innovative and sustainable packaging and paper solutions. Mondi is fully integrated across the packaging and paper value chain - from managing forests and producing pulp, paper and plastic films, to developing and manufacturing effective industrial and consumer packaging solutions. Sustainability is embedded in everything Mondi does. In 2018, Mondi had revenues of €7.48 billion and underlying EBITDA of €1.76 billion.
Mondi has a dual listed company structure, with a primary listing on the JSE Limited for Mondi Limited under the ticker MND, and a premium listing on the London Stock Exchange for Mondi plc, under the ticker MNDI. Mondi is a FTSE 100 constituent, and has been included in the FTSE4Good Index Series since 2008 and the FTSE/JSE Responsible Investment Index Series since 2007.
(1) Based on sales volume. Source: Eurosac, Freedonia World Industrial Bags 2016 study prepared for Mondi and management estimates