As the world was thrust into crisis at the beginning of the year, we had to adapt quickly to keep operations running and enable people to manage their personal priorities. This example from our Ružomberok mill (Slovakia) represents the common measures put in place across our global operations to keep people safe and manage the needs of the business and our customers.
Reassuring production employees that it was safe to come to work and putting measures in place to protect their safety and their livelihoods was vital. We changed the team rotation and shift models to reduce physical interactions between people. Admin and office-based employees – some 27% of the mill’s 1,500 employees – were asked to work remotely where possible, while management stayed on site to support operations and demonstrate visual leadership.
Many of our production workers agreed to work more flexibly and we are truly grateful for the commitment they showed. To help, we made shift start and end times flexible and supplied packed meals so they could have access to nutritious food. We also set up dedicated quarantine areas where employees with an emergency hotline to connect people to a local physician.
For 150 ‘critical positions’, we set up weekly testing and contact tracing to give people confidence that they could come to work while being protected as much as possible.