Our group-wide internal non-financial reporting system hosts reporting of key performance indicators (KPIs) related to environment, safety and health, wood procurement, energy and quality. It doesn’t, however, include any social or community indicators. Historically, community reporting has been done locally but we have seen an increasing need for digitalised and auditable reporting of our community work to be able to simplify, automate and streamline processes, bring about more transparency and accountability, ensure data quality, exchange learnings, benchmark performance and, most importantly, measure the impact of our work to be able to maintain and improve it.
In 2018, we began to introduce community KPIs. Recognising the local nature of our projects and investments, we realised that we needed to tailor KPIs to each operation. Reporting will be done by local specialists who work closely with communities and who have in-depth knowledge of the initiatives. Strategic and long-term planning will be made easier through the improved reporting capabilities.
We have started with a pilot in South Africa, which includes ten reporting entities for community reporting. Following the logic of our Impact Pathway methodology, pilot KPIs initially cover the inputs and outputs of each project. Inputs are reported in monetary, in-kind and staff-time. We capture Mondi’s contribution and that of partners, contractors and others. Outputs are designed to include dimensions such as age groups, gender, race and other attributes of the target groups (anonymously), in order to monitor and improve impact where it’s most needed.
Looking ahead, we will expand the pilot to include outcome and impact-type KPIs once input-output reporting is well established. Our aim is to roll out a similar standardised but locally-tailored approach to our mills and forestry operations over the coming years.