Our 2018 employee survey found that employees at Mondi Gronau in Germany felt there was a lack of personal communication with the plant’s leadership, and they did not feel well informed as a result. In response, managers introduced the ‘shift dialogue’, a once-a-month event for each shift (totalling 23 dialogues per month) during which employees and leaders meet face-to-face, guided by the division manager. There is a brief review and outlook led by the shift leader followed by open questions and dialogue. Each dialogue is attended on a rotating basis by the Managing Director, Financial Director, Operations Director or Head of HR of the plant so that employees’ questions on management and strategy can be answered by a senior plant leader.
“We appreciate these regular discussions to address questions or concerns in person. It’s time well spent for all of us.” said Erwin Lüch, Forklift Driver, Internal Material Logistics.