Our approach to Quality
Quality matters, every time, everywhere. That's why we adopt a 'Zero Non-Conformity' approach that's enshrined in our strategy and the way we operate.
Our vision of Quality is ‘Zero Non-Conformity’, which means getting things first-time-right. This means fulfilling the requirements of those who rely on us to get the job done. Our Zero Non-Conformity approach ensures customer satisfaction and success for all Quality work.
We are improving our Quality performance by moving from ‘reaction to prevention’. We prevent non-conformities from happening through risk management rather than containing the damage after the fact. This calls for rigorous Quality management along the entire supply chain from our suppliers to our internal processes and final products.
Our Quality experts work closely with colleagues across the Mondi network to establish common standards and provide effective support where needed. This means we continuously improve our standards, can react quickly to get back on track, and our operations benefit from reduced complexity, good practice solutions and access to a peer network for collective problem solving.
Six Quality principles
Our approach is guided by six core principles centred on respect for our customers, colleagues and communities.