SpeakOut

SpeakOut is a secure and confidential reporting service, which you can use to report any concerns relating to:

• Criminal offences
• Failure to comply with legal obligations
• Major safety and health violations
• Harassment
• Human rights 
• Environmental pollution
• Criminal accounting, financial  reporting and audit practices

Mondi has a zero tolerance policy for these kinds of behaviour. If you suspect any such behaviours, we encourage you to report them safely using the SpeakOut service, so that we can address them. Remember that SpeakOut is 100% confidential and available 24/7.

When you have a concern about the workplace, please contact:

• Your line manager, supervisor, local senior management
• Your Human Resources site representative

Although these are the preferred ways to communicate issues or concerns, Mondi recognises that there may be times when you might not be comfortable doing so. When that is the case, you can use SpeakOut.

Even though SpeakOut provides you with a confidential way to share your concerns, it is not intended for:

• Reporting emergency situations
• Asking questions about Human Resource issues
• Making malicious or mean-spirited comments about colleagues, managers or any Mondi business partner
• Handling labour or union grievances

Please use SpeakOut if you have concerns that you cannot share with your manager, HR or your usual Mondi contact.

SpeakOut is easy to use, free, confidential and available 24/7:

• Call the toll free number of your country (note that for some countries only landline phone can be used), or visit your country’s weblink and select ‘email’. Find all our SpeakOut contacts here.
• Enter the unique access code 23807.
• Write down your case number – and keep it handy for future reference.
• Leave a message – remember to include your location, dates, places and relevant documents. You do not have to give your name.
• Check back in a week for a response to your message.

Important: recording a message via SpeakOut does not constitute a ‘legal notice’ to Mondi.

What happens next?

• SpeakOut is a Mondi initiative supported by the reporting platform SpeakUp®, which is managed by People Intouch, an independent third party and leader in confidential misconduct reporting. The overall process is coordinated by Mondi's Internal Audit.
• Once you have left your message, People Intouch will transcribe it and then erase the ‘spoken’ version. In this way, no one at Mondi will hear your voice.
• The transcribed message is then sent to Mondi’s Response Team, typically within one working day.
• A Response Team, consisting of independent Mondi senior managers, will review the message and follow up within a week.
• Check the answer by using the phone number/web link and inserting Mondi’s unique access code 23807. If no answer is available after a week, try in a few days, or leave a new message in the same case.

• Write down the major points of your message before the call. And have a pen and paper ready to note your case number
• If you want your message to be directed to a specific individual, please say so at the start of the recording/web message
• Please be as specific as possible in your message:
  • Which division/ company/ department/ person(s) is involved or implicated?
  • Where did the incident(s) take place?
  • Date and time of the incident
  • Names of the people involved
  • Are there witnesses? Which evidence do you have?
  • Does it happen regularly or was it a one-time event?
  • Supporting documents can be included when using the web service. When you leave a message on the phone, you can log on to the web system using the same case number. Select the button ‘if you already have a case number’ and leave your (electronic) documents.

SpeakOut is a Mondi initiative supported by the confidential reporting platform SpeakUp®, which is managed by People InTouch, an independent third party. You can contact SpeakOut using either the telephone number or the weblink listed for your country.